| | |  We work with you to customize the right combination of services to meet your needs.While each client’s situation is unique, we typically use a five-step process to address your needs: - Problem Definition:
Defining an accurate sense of the problem by getting at root causes – not just presenting ‘symptoms’.
Deliverable: Summary of Understanding including proposed approach, methodology, timelines and resources.
- Fact Finding:
Refining and confirming the problem statement through diagnostic tools like interviews, focus groups and other facilitated meetings, organizational and leadership audits, assessments, customer surveys, competitor and/or SWOT analysis, benchmarking, etc.
Deliverable: Documented Findings – based on tools and methods used.
- Solution Development:
Exploring and developing possible solutions, narrowing down to a recommended course of action.
Deliverable: Action Plan that clearly outlines agreements, roles and responsibilities, solution scope and go-forward budget.
- Implementation:
Gaining agreement on the preferred solution and implementing it, including the change management issues that often arise.
Deliverable: Agreed Solutions (organizational redesign, new systems and processes, training and development, coaching, etc.).
- Evaluation & Assessment:
Evaluating impact of implemented solution(s) within agreed timelines and determining further action, if appropriate.
Deliverable: Documented ROI and Recommended Next Steps.
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|  At Changing Leadership, we do not believe in drawn-out assignments that are long on analysis and short on action – thus creating consultant dependency. Our goal is to leave you and your team capable to deal with future challenges – using your collective skills, knowledge and experience. | |
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